Privacy Policy

SLAY.FASHION operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using our services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of our services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with our services, where you live, and as permitted or required by applicable law:

• Contact Details: Your name, address, billing address, shipping address, phone number, and email address.
• Financial Information: Credit card, debit card, and financial account numbers; payment card information; financial account information; transaction details; form of payment; payment confirmation; and other payment details.
• Identity and Demographic Information: Date of birth, occupation, and any other information provided as evidence of identity or address.
• Account Information: Your username, password, security questions, preferences, and settings.
• Transaction Information: Items you view, add to your cart, add to your wishlist, or purchase; returns; exchanges; cancellations; and your past transaction history.
• Purchasing Habits and Preferences: Your shopping preferences and behavioral patterns.
• Communications with Us: Information included in communications with us, such as customer support inquiries.
• Device Information: Information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage Information: Information regarding your interaction with our services, including how and when you navigate or use the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from You: When you create an account, visit or use our services, communicate with us, or otherwise provide us with your personal information.
• Automatically Through Our Services: From your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From Our Service Providers: When we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From Our Partners or Other Third Parties.

How We Use Your Personal Information

Depending on how you interact with us or which of our services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve Our Services: We use your personal information to provide you with our services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items you are interested in, send account notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange for shipping, facilitate returns and exchanges, enable you to post reviews, and create a customized shopping experience by recommending products related to your purchases. This includes using your personal information to better tailor and improve our services.
• Marketing and Advertising: We use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, text message, or postal mail, and displaying online advertisements for products or services on our services or other websites, based on items you previously purchased or added to your cart and other activity on our services.
• Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services. If you choose to use our services and register an account, you are responsible for keeping your account credentials secure. We highly recommend that you do not share your username, password, or other access details with anyone else.
• Communicating with You: We use your personal information to provide you with customer support, be responsive to you, provide effective services to you, and maintain our business relationship with you.
• Legal Compliance: We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

Security and Retention of Your Information

We handle and store all of your information, including sensitive financial data, in accordance with applicable laws and regulations. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide you with our services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases, we may decline your request as permitted by law.

• Right to Access / Know: You may have a right to request access to personal information that we hold about you.
• Right to Delete: You may have a right to request that we delete personal information we maintain about you.
• Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have made.

You may exercise any of these rights where indicated on our services or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us, or lodge your complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law. Please periodically review this policy to ensure you are aware of any updates.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@slay.fashion or contact us at Honeykomb by BHIVE, HSR 27th Main, 27th Main Road, 1st Sector, HSR Layout, CPWD Quarters Road, Sector 1, HSR Layout, Bengaluru, Karnataka 560102, India.